New Justabank site goes live
We recently worked with debt management specialists Payplan to help create a new website for their online debt management portal Justabank.
The Justabank site is a place where customers can not only track and organise their debt management but also gain valuable help and advice on how to improve their financial situation.
Our brief was to refresh the website in order to create a warm and friendly environment where Justabank customers could feel they had easy access to all the financial support they needed.
The new site uses a range of personalised messaging at precise moments in order to aid users with their debt management. It was vital that the new site assisted users in their recovery of financial stability and wasn’t seen as just a negative reminder of their situation.
Giving the site a friendly new look and feel, and structuring the content under an improved navigation has given the site a much needed face-lift. Early feedback shows that customers are enjoying the site as they can access information much easier.
The personalised messaging system also means that Payplan can communicate to individuals depending on their personal status and make sure they are providing the right level of financial support at the right time.
Payplans Project Manager, Becky Clough said “The site gives us a great platform to communicate effectively with our customers, and will also mean that we can withstand the growth of our product base and business which is fantastic and meets the original objective.”
We’ve really enjoyed working on the new site and look forward to working with the Payplan team again very soon.
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